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The processes banks and insurers use to communicate with their customers have lagged behind new technology. Data is often in silos, document design is often a legacy from the eighties. We can help you use all of the customer data across your organisation to treat your customers as individuals, for example to personalise statements and policy documents to fit their interests and needs. You would make your cross-selling more effective and improve customer experience. Or take inbound correspondence: if you centralise, automate, standardise, you will serve your customers faster and more consistently. Your customers would be more satisfied and stay with you for longer.
Website: www.xerox.com
The Unipart Group is one of Europe’s leading logistics and business services companies and a pioneer in the implementation of Lean thinking in Manufacturing, Logistics and Office Transactional process environments. The transformation of the Unipart Group from part of a state owned automotive company to a world-class global enterprise with a wide range of blue chip customers is a European success story. At the heart of this transformation was the acquisition of deep Lean knowledge and 25 plus years of practical experience in implementing Continuous Improvement and engaging employees and suppliers in longterm sustainable change. Unipart Expert Practices is the consultancy arm of Unipart that delivers real business benefit through the implementation of Lean and Continuous Improvement delivered by Unipart Practitioners with operational and consultancy success. Unipart has the proven ability to successfully deliver Lean and Continuous Improvement transformations in Government Public Sectors and in the commercial Private Sector in a wide range of markets: Consumer, Automotive, Aerospace and Technology. Throughout Europe, Asia and North America, Unipart has delivered real and profitable transformational change for customers in insurance, finance, healthcare, government and manufacturing environments.
Website: www.unipartep.com
PA Consulting is an independent, employee-owned, global firm of 3,000 talented individuals, operating from offices across the world, in Europe, North America, Latin America, Asia, and Oceania. We have won numerous awards for delivering complex and highly innovative assignments, run one of the most successful venture programmes in our industry, have technology development capability that few firms can match, deep expertise across key industries and government, and a unique breadth of skills from strategy to IT to HR to applied technology.
Website: www.paconsulting.com
Be Informed is an independent software supplier specializing in solutions for complex and knowledge-intensive processes. Organizations use the software to improve interaction with customers and partners, streamline their working processes and obtain significant efficiency gains by providing the right knowledge immediately and in a context-specific way.
The background to the development of Be Informed is the observation that society is becoming increasingly knowledge-intensive. Routine processes are outsourced to countries where labour is cheap, or completely computerized. What remain are the knowledge-intensive processes. Be Informed has been developed to support these complex and knowledge-intensive processes
With 21 offices and over 1700 staff globally, DST International provides a unique and comprehensive range of investment management and business process management software solutions and related services. The Automated Work Distributor – AWD – is an industry-leading BPM solution used by over 400 organisations worldwide. It helps major banks and insurers make significant savings on their annual operating expenses, by streamlining long running internal and client facing processes such as new account opening, mortgage processing, underwriting and claims processing. For wealth and asset managers, AWD turns labour intensive portfolio management into an event driven process, and in so doing promotes the portfolio manager’s ‘bespoke’ image whilst reducing their actual costs. DSTi has recently leveraged the strengths of AWD to create a buy-side system for the control of OTC contracts in the middle office. Please visit our stand for further details.
Website: www.dstinternational.com
With a focus on enterprise visibility, optimization, and agility, Metastorm offers market-leading software for Enterprise Architecture (EA), Business Process Analysis (BPA) and Business Process Management (BPM). As an integrated product portfolio, Metastorm Enterprise™ allows organizations to improve business results by unifying strategy, analysis and execution. Metastorm is bringing together these critical disciplines to enable an understanding of enterprise architecture and strategy, accurate impact and opportunity assessment, effective process execution, and accelerated value realization for organizations worldwide.
Website: www.metastorm.com
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